/* ══════════════════════════════════════════════════════════════════════════
   Central de Chamados: vídeo nos anexos (card, visualizador e fila de envio).
   Usa os tokens --cht-* de chamados-base.css. O vídeo ganha um "quadro de
   cinema" escuro no meio do chat claro: é o único anexo que se assiste, então
   ele se diferencia das miniaturas de imagem (claras, quadradas).
   ══════════════════════════════════════════════════════════════════════════ */

.cht-video-card {
  --cht-video-frame: #0c1320;
  position: relative;
  flex: none;
  box-sizing: border-box;
  display: block;
  width: 232px;
  max-width: 100%;
  aspect-ratio: 16 / 10;
  min-height: 0;
  padding: 0;
  border: 1px solid rgba(12, 19, 32, .55);
  border-radius: var(--cht-r-sm);
  background: var(--cht-video-frame);
  overflow: hidden;
  cursor: pointer;
  isolation: isolate;
  transition: box-shadow var(--cht-dur-2) var(--cht-ease-out), transform var(--cht-dur-2) var(--cht-ease-out);
}
/* Sem capa: textura de película em vez de um bloco chapado. */
.cht-video-card.sem-capa {
  background:
    radial-gradient(120% 90% at 50% 40%, rgba(79, 106, 232, .22), transparent 60%),
    repeating-linear-gradient(135deg, rgba(255, 255, 255, .035) 0 2px, transparent 2px 9px),
    var(--cht-video-frame);
}
.cht-video-card img {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
  transition: transform var(--cht-dur-3) var(--cht-ease-out);
}
/* Véu inferior: a duração fica legível sobre qualquer quadro. */
.cht-video-card::after {
  content: '';
  position: absolute;
  inset: 45% 0 0;
  background: linear-gradient(to top, rgba(9, 15, 26, .62), transparent);
  pointer-events: none;
}
.cht-video-play {
  position: absolute;
  z-index: 1;
  top: 50%;
  left: 50%;
  width: 46px;
  height: 46px;
  margin: -23px 0 0 -23px;
  display: grid;
  place-items: center;
  border-radius: 50%;
  background: rgba(255, 255, 255, .94);
  color: var(--cht-accent-deep);
  box-shadow: 0 0 0 6px rgba(255, 255, 255, .16), 0 10px 24px -6px rgba(0, 0, 0, .55);
  transition: transform var(--cht-dur-2) var(--cht-ease-spring), box-shadow var(--cht-dur-2) var(--cht-ease-out);
}
.cht-video-play svg { width: 20px; height: 20px; margin-left: 3px; }
.cht-video-dur {
  position: absolute;
  z-index: 1;
  right: 7px;
  bottom: 6px;
  padding: 2px 6px;
  border-radius: 6px;
  background: rgba(9, 15, 26, .72);
  color: #fff;
  font: 600 11px/1.3 var(--cht-fm);
  font-variant-numeric: tabular-nums;
  letter-spacing: .02em;
}
.cht-video-card:hover { box-shadow: var(--cht-sh-2); transform: translateY(-1px); }
.cht-video-card:hover img { transform: scale(1.04); }
.cht-video-card:hover .cht-video-play {
  transform: scale(1.08);
  box-shadow: 0 0 0 8px rgba(255, 255, 255, .2), 0 12px 28px -6px rgba(0, 0, 0, .6);
}
.cht-video-card:focus-visible {
  outline: 2px solid var(--cht-accent);
  outline-offset: 2px;
}

/* Na bolha e na galeria da abertura o card divide a linha com as imagens. */
.cht-msg-imgs .cht-video-card { width: 220px; }
.cht-opening-acc .cht-video-card,
.cht-opening-imgs .cht-video-card { width: 232px; }

/* ── Visualizador em modo vídeo (mesmo overlay do lightbox) ────────────────── */
.cht-player {
  margin: 0;
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-width: min(92vw, 1100px);
  animation: cht-player-in var(--cht-dur-3) var(--cht-ease-out) both;
}
.cht-player-tela {
  border-radius: 10px;
  overflow: hidden;
  background: #000;
  box-shadow: 0 24px 70px rgba(0, 0, 0, .55);
}
.cht-player-video {
  display: block;
  max-width: min(92vw, 1100px);
  max-height: 78vh;
  width: auto;
  height: auto;
  background: #000;
}
.cht-player-legenda {
  display: flex;
  align-items: baseline;
  gap: 10px;
  min-width: 0;
  color: rgba(255, 255, 255, .86);
  font: 500 13px/1.3 var(--cht-fu);
}
.cht-player-legenda .nm { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cht-player-legenda .dur {
  flex: none;
  color: rgba(255, 255, 255, .6);
  font: 500 12px/1 var(--cht-fm);
  font-variant-numeric: tabular-nums;
}
.cht-player-erro {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 12px;
  padding: 40px 48px;
  min-width: min(360px, 80vw);
  background: #111a29;
  color: rgba(255, 255, 255, .88);
  text-align: center;
  font: 500 14px/1.4 var(--cht-fu);
}
.cht-player-erro p { margin: 0; }
.cht-player-erro .ic { width: 36px; height: 36px; color: rgba(255, 255, 255, .55); }
.cht-player-erro .ic svg { width: 100%; height: 100%; }
.cht-player-erro .cht-btn { display: inline-flex; align-items: center; gap: 6px; }
.cht-player-erro .cht-btn svg { width: 16px; height: 16px; }
@keyframes cht-player-in {
  from { opacity: 0; transform: translateY(8px) scale(.985); }
  to { opacity: 1; transform: none; }
}

/* ── Fila do compositor: vídeo escolhido / comprimindo / subindo ──────────── */
.cht-vfila {
  display: flex;
  flex-direction: column;
  gap: 6px;
  padding: 8px 8px 2px;
  min-width: 0;
}
.cht-vfila.is-empty,
.cht-vfila[hidden] { display: none; }
.cht-vitem {
  position: relative;
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto auto;
  align-items: center;
  gap: 10px;
  padding: 6px 6px 8px;
  border: 1px solid var(--cht-line-2);
  border-radius: var(--cht-r-sm);
  background: var(--cht-surface);
  overflow: hidden;
  animation: cht-vitem-in var(--cht-dur-2) var(--cht-ease-out) both;
}
.cht-vitem-thumb {
  position: relative;
  display: grid;
  place-items: center;
  width: 70px;
  height: 44px;
  border-radius: 6px;
  overflow: hidden;
  background:
    repeating-linear-gradient(135deg, rgba(255, 255, 255, .04) 0 2px, transparent 2px 8px),
    #0c1320;
  color: rgba(255, 255, 255, .7);
}
.cht-vitem-thumb img { position: absolute; inset: 0; width: 100%; height: 100%; object-fit: cover; }
.cht-vitem-thumb .ic { width: 20px; height: 20px; }
.cht-vitem-thumb .ic svg { width: 100%; height: 100%; }
.cht-vitem-thumb .dur {
  position: absolute;
  right: 3px;
  bottom: 3px;
  padding: 1px 4px;
  border-radius: 4px;
  background: rgba(9, 15, 26, .72);
  color: #fff;
  font: 600 9.5px/1.25 var(--cht-fm);
  font-variant-numeric: tabular-nums;
}
.cht-vitem-info { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.cht-vitem-info .nm {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  color: var(--cht-ink);
  font: 600 12.5px/1.3 var(--cht-fu);
}
.cht-vitem-info .st {
  color: var(--cht-ink-3);
  font: 500 11.5px/1.3 var(--cht-fm);
  font-variant-numeric: tabular-nums;
}
.cht-vitem.is-erro .st { color: var(--cht-breach); }
.cht-vitem-x,
.cht-vitem-retry {
  box-sizing: border-box;
  min-height: 0;
  border: none;
  cursor: pointer;
  transition: background var(--cht-dur), color var(--cht-dur);
}
.cht-vitem-x {
  width: 28px;
  height: 28px;
  padding: 0;
  display: grid;
  place-items: center;
  border-radius: 50%;
  background: transparent;
  color: var(--cht-ink-3);
}
.cht-vitem-x svg { width: 14px; height: 14px; }
.cht-vitem-x:hover { background: var(--cht-breach-weak); color: var(--cht-breach); }
.cht-vitem-retry {
  padding: 5px 10px;
  border-radius: var(--cht-r-pill);
  background: var(--cht-accent-weak);
  color: var(--cht-accent-ink);
  font: 600 12px/1.2 var(--cht-fu);
}
.cht-vitem-retry:hover { background: var(--cht-accent-line); }
.cht-vitem-x:focus-visible,
.cht-vitem-retry:focus-visible { outline: 2px solid var(--cht-accent); outline-offset: 1px; }

/* Barra que corre na base do item: escala no compositor (sem layout). */
.cht-vitem-bar {
  position: absolute;
  left: 0;
  right: 0;
  bottom: 0;
  height: 3px;
  background: var(--cht-line);
  overflow: hidden;
}
.cht-vitem-bar i {
  position: absolute;
  inset: 0;
  transform-origin: left center;
  transform: scaleX(var(--p, 0));
  background: var(--cht-accent);
  transition: transform 220ms linear;
}
.cht-vitem.is-preparando .cht-vitem-bar i { background: var(--cht-grad-accent); }
/* Brilho correndo enquanto comprime (o trabalho está acontecendo no aparelho). */
.cht-vitem.is-preparando .cht-vitem-bar::after {
  content: '';
  position: absolute;
  inset: 0;
  width: 40%;
  background: linear-gradient(90deg, transparent, rgba(255, 255, 255, .7), transparent);
  animation: cht-vitem-brilho 1.3s var(--cht-ease) infinite;
}
.cht-vitem.is-escolhido .cht-vitem-bar,
.cht-vitem.is-pronto .cht-vitem-bar,
.cht-vitem.is-erro .cht-vitem-bar { display: none; }
@keyframes cht-vitem-brilho {
  from { transform: translateX(-100%); }
  to { transform: translateX(260%); }
}
@keyframes cht-vitem-in {
  from { opacity: 0; transform: translateY(4px); }
  to { opacity: 1; transform: none; }
}

/* Na abertura a fila fica dentro da caixa da descrição, acima da barra de ações. */
.cht-hero .cht-vfila { padding: 8px 12px 4px; }

/* Solicitante entre 561 e 900 px (tablet, janela estreita): o detalhe tem altura
   ancorada e o aside, empilhado em cima, ficava com metade dela. Com a fila de
   vídeo o composer crescia e o botão Enviar caía abaixo do card (overflow hidden).
   O aside fica com até 30% (rola por dentro) e a conversa com o resto; se nem
   assim couber (janela baixa), a coluna rola e o composer continua alcançável. */
@media (min-width: 561px) and (max-width: 900px) {
  #suporteTab [data-suporte-pane="central"] .cht-content > .cht-detail {
    grid-template-rows: minmax(0, 30%) minmax(0, 1fr);
  }
  #suporteTab [data-suporte-pane="central"] .cht-detail-main { overflow-y: auto; }
  #suporteTab [data-suporte-pane="central"] .cht-thread { min-height: 120px; }
}

@media (max-width: 560px) {
  .cht-video-card,
  .cht-msg-imgs .cht-video-card,
  .cht-opening-acc .cht-video-card,
  .cht-opening-imgs .cht-video-card { width: 200px; }
  .cht-player-video { max-height: 70vh; }
}

@media (prefers-reduced-motion: reduce) {
  .cht-video-card,
  .cht-video-card img,
  .cht-video-play,
  .cht-vitem-bar i { transition: none; }
  .cht-video-card:hover img,
  .cht-video-card:hover .cht-video-play { transform: none; }
  .cht-player,
  .cht-vitem { animation: none; }
  .cht-vitem.is-preparando .cht-vitem-bar::after { animation: none; display: none; }
}

/* ══════════════════════════════════════════════════════════════════════════
   Base de Conhecimento: vídeo do artigo (public/js/views/chamados/kb-video.js).
   O mesmo quadro de cinema dos anexos, em tamanho de leitura: é o que a pessoa
   assiste antes de seguir os passos. O selo das linhas é uma miniatura desse
   quadro (escuro, com o play), para a linha já dizer "aqui tem vídeo".
   ══════════════════════════════════════════════════════════════════════════ */

.cht-kb-vselo {
  align-self: flex-start;
  display: inline-flex;
  align-items: center;
  gap: 5px;
  margin-top: 4px;
  padding: 2px 9px 2px 7px;
  border-radius: var(--cht-r-pill);
  background: #0c1320;
  color: #fff;
  font: 700 10.5px/1.5 var(--cht-fu);
  letter-spacing: .02em;
  white-space: nowrap;
}
.cht-kb-vselo svg { width: 10px; height: 10px; flex: none; }
.cht-kb-vselo .d {
  font: 600 10.5px/1.5 var(--cht-fm);
  font-variant-numeric: tabular-nums;
  color: rgba(255, 255, 255, .72);
}
.cht-kb-vselo .d::before { content: '\00B7'; margin-right: 5px; color: rgba(255, 255, 255, .45); }
.cht-kb-row .meta .cht-kb-vselo { margin-top: 0; }

/* ── Quadro do vídeo ───────────────────────────────────────────────────────── */
.cht-kb-video {
  --cht-video-frame: #0c1320;
  position: relative;
  box-sizing: border-box;
  width: 100%;
  aspect-ratio: 16 / 9;
  margin: 0 0 16px;
  border: 1px solid rgba(12, 19, 32, .55);
  border-radius: var(--cht-r);
  background: var(--cht-video-frame);
  overflow: hidden;
  isolation: isolate;
  box-shadow: 0 14px 34px -18px rgba(9, 15, 26, .55);
}
.cht-kb-video.sem-capa,
.cht-kb-video.is-erro {
  background:
    radial-gradient(120% 90% at 50% 40%, rgba(79, 106, 232, .24), transparent 62%),
    repeating-linear-gradient(135deg, rgba(255, 255, 255, .035) 0 2px, transparent 2px 9px),
    var(--cht-video-frame);
}
/* (0,2,x): vence o button/button:hover globais de components.css. */
.cht-kb-video .cht-kb-video-capa,
.cht-kb-video .cht-kb-video-capa:hover,
.cht-kb-video .cht-kb-video-capa:active {
  position: absolute;
  inset: 0;
  display: block;
  width: 100%;
  height: 100%;
  min-height: 0;
  margin: 0;
  padding: 0;
  border: 0;
  border-radius: 0;
  background: transparent;
  box-shadow: none;
  transform: none;
  color: #fff;
  font: inherit;
  cursor: pointer;
}
.cht-kb-video .cht-kb-video-capa:focus-visible { outline: 3px solid var(--cht-accent-line); outline-offset: -5px; }
.cht-kb-video-capa img {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
  transition: transform var(--cht-dur-3) var(--cht-ease-out), filter var(--cht-dur-3) var(--cht-ease-out);
}
/* Véu de baixo: rótulo e duração legíveis sobre qualquer quadro. */
.cht-kb-video-capa::after {
  content: '';
  position: absolute;
  inset: 42% 0 0;
  background: linear-gradient(to top, rgba(9, 15, 26, .78), transparent);
  pointer-events: none;
}
.cht-kb-video .cht-video-play {
  width: 62px;
  height: 62px;
  margin: -31px 0 0 -31px;
  box-shadow: 0 0 0 8px rgba(255, 255, 255, .16), 0 14px 30px -8px rgba(0, 0, 0, .6);
}
.cht-kb-video .cht-video-play svg { width: 25px; height: 25px; margin-left: 4px; }
.cht-kb-video-rot {
  position: absolute;
  z-index: 1;
  left: 16px;
  bottom: 13px;
  font: 700 14px/1.2 var(--cht-fd);
  letter-spacing: -.005em;
  color: #fff;
  text-shadow: 0 1px 2px rgba(0, 0, 0, .45);
}
.cht-kb-video .cht-video-dur { right: 14px; bottom: 12px; font-size: 12px; padding: 2px 7px; }
.cht-kb-video-capa:hover img { transform: scale(1.03); filter: brightness(1.06); }
.cht-kb-video-capa:hover .cht-video-play {
  transform: scale(1.08);
  box-shadow: 0 0 0 11px rgba(255, 255, 255, .2), 0 16px 32px -8px rgba(0, 0, 0, .65);
}
/* Pedindo o link: um anel gira em volta do play. */
.cht-kb-video.is-carregando .cht-video-play::after {
  content: '';
  position: absolute;
  inset: -8px;
  border-radius: 50%;
  border: 2px solid transparent;
  border-top-color: #fff;
  border-right-color: rgba(255, 255, 255, .45);
  animation: cht-kb-video-gira .8s linear infinite;
}
@keyframes cht-kb-video-gira { to { transform: rotate(360deg); } }
.cht-kb-video-el {
  position: absolute;
  inset: 0;
  display: block;
  width: 100%;
  height: 100%;
  object-fit: contain;
  background: #000;
}
.cht-kb-video-el:focus-visible { outline: 3px solid var(--cht-accent-line); outline-offset: -3px; }
.cht-kb-video-erro {
  position: absolute;
  inset: 0;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 10px;
  padding: 16px;
  text-align: center;
  color: rgba(255, 255, 255, .88);
  font: 500 13.5px/1.45 var(--cht-fu);
}
.cht-kb-video-erro p { margin: 0; max-width: 34ch; }
.cht-kb-video-erro .ic { width: 34px; height: 34px; color: rgba(255, 255, 255, .5); }
.cht-kb-video-erro .ic svg { width: 100%; height: 100%; }
.cht-kb-video-erro .cht-btn--ghost,
.cht-kb-video-erro .cht-btn--ghost:hover {
  background: rgba(255, 255, 255, .1);
  color: #fff;
  border-color: rgba(255, 255, 255, .28);
  box-shadow: none;
}

/* No artigo de Soluções e na janela "Passo a passo": largura pela altura que a
   tela tem, para os passos (e o "Isto resolveu?") continuarem à vista. */
.cht-kb-doc .cht-kb-video { width: min(100%, calc(56vh * 16 / 9)); }
.cht-kb-video--modal { width: min(100%, calc(40vh * 16 / 9)); margin-inline: auto; }
@supports (height: 1dvh) {
  .cht-kb-doc .cht-kb-video { width: min(100%, calc(56dvh * 16 / 9)); }
  .cht-kb-video--modal { width: min(100%, calc(40dvh * 16 / 9)); }
}

/* ── Painel do técnico: "Vídeo do artigo" ──────────────────────────────────── */
.cht-kb-vpainel {
  display: grid;
  grid-template-columns: 36px minmax(0, 1fr) auto;
  align-items: center;
  gap: 12px;
  margin: 0 0 14px;
  padding: 10px 12px;
  border: 1px dashed var(--cht-accent-line);
  border-radius: var(--cht-r);
  background: var(--cht-surface-2);
}
.cht-kb-vpainel > .ic {
  width: 36px;
  height: 36px;
  display: grid;
  place-items: center;
  border-radius: var(--cht-r-sm);
  background: #0c1320;
  color: #fff;
}
.cht-kb-vpainel > .ic svg { width: 18px; height: 18px; }
.cht-kb-vpainel .tx { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.cht-kb-vpainel .tx b { font: 700 13.5px/1.3 var(--cht-fd); color: var(--cht-ink); }
.cht-kb-vpainel .st {
  font-size: 12px;
  line-height: 1.4;
  color: var(--cht-ink-3);
  font-variant-numeric: tabular-nums;
  overflow-wrap: anywhere;
}
.cht-kb-vpainel.is-erro .st { color: var(--cht-breach); }
.cht-kb-vpainel .acts { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 6px; }
.cht-kb-vpainel .acts .cht-btn { padding: 7px 13px; font-size: 12.5px; }
.cht-kb-vpainel .acts .cht-btn[hidden] { display: none; }
.cht-kb-vpainel .acts .cht-kb-vp-rem.is-confirmar,
.cht-kb-vpainel .acts .cht-kb-vp-rem.is-confirmar:hover {
  background: var(--cht-breach-weak);
  border-color: var(--cht-breach-line);
  color: var(--cht-breach);
}
.cht-kb-vpainel-bar {
  display: block;
  height: 4px;
  margin-top: 6px;
  border-radius: var(--cht-r-pill);
  background: var(--cht-surface-3);
  overflow: hidden;
}
.cht-kb-vpainel-bar[hidden] { display: none; }
.cht-kb-vpainel-bar i {
  display: block;
  width: 0;
  height: 100%;
  border-radius: inherit;
  background: var(--cht-grad-accent);
  transition: width var(--cht-dur) linear;
}

@media (max-width: 560px) {
  /* No celular o vídeo vai de borda a borda da folha e da tela (anula o
     respiro lateral: 16px no corpo da folha, 15px no artigo). */
  .cht-kb-video--modal,
  .cht-kb-doc .cht-kb-video {
    width: calc(100% + 32px);
    margin-inline: -16px;
    border-inline: 0;
    border-radius: 0;
  }
  .cht-kb-doc .cht-kb-video { width: calc(100% + 30px); margin-inline: -15px; }
  .cht-kb-video-rot { left: 12px; bottom: 10px; font-size: 13px; }
  .cht-kb-video .cht-video-play { width: 54px; height: 54px; margin: -27px 0 0 -27px; }
  .cht-kb-vpainel { grid-template-columns: 36px minmax(0, 1fr); }
  .cht-kb-vpainel .acts { grid-column: 1 / -1; justify-content: flex-start; }
}

@media (prefers-reduced-motion: reduce) {
  .cht-kb-video-capa img,
  .cht-kb-vpainel-bar i { transition: none; }
  .cht-kb-video-capa:hover img,
  .cht-kb-video-capa:hover .cht-video-play { transform: none; filter: none; }
  .cht-kb-video.is-carregando .cht-video-play::after { animation: none; border-color: rgba(255, 255, 255, .55); }
}